Hi there! 👋 We are the CodeBerry team, and we’re building an online, international programming school, so everyone can learn to code.
We are looking for a Customer Support Team Lead to manage our excellent customer support team.
What You’ll Be Doing
As a Team Leader, you’ll:
- run the daily operations of the team (with the help of Noémi, our talented project manager)
- lead a group of 7 customer support agents from 5 different countries
- manage the team’s hiring
- develop and maintain processes to ensure we help our customers efficiently
- research tools and techniques
- define the areas for team development
- provide consistent feedback to team members via regular one-on-ones and check-ins
- work as a member/leader of projects that support department and process improvement
- ensure team members have appropriate training and other resources to perform their jobs as effectively as possible
- nurture a positive attitude and culture of continual learning and sharing within the team
- work in close collaboration with other team leads in the company
Who you are
We’re looking for you if you:
- are a native Hungarian speaker – the personnel of the HQ is Hungarian
- have an excellent command of both written and spoken English – we are a multicultural and multilingual team
- like leading people
- have good people management skills
- want to make sure that your people have everything they need to do their best work
- have a mind for process engineering – you’ll spend much time figuring out solutions for systematic problems
- love to write – we write documentation to make ourselves replaceable and our teams efficient
- can roll with the punches – we are a startup; things change a lot and quickly. We will need you to keep up with us as we experiment and grow together
- have previous experience in a similar or leadership role
Who You’ll Work With
You will work closely with fellow team leaders from different departments and with your excellent customer support team in this role.
What we offer
💰 Competitive salary: For this role, we offer 350,000 Ft net monthly salary. In return, we expect you to work with us full-time.
🏝 Work remotely: We are a fully remote company, which means we don’t have an office. You can work from your home, a café, or your favorite beach, wherever you like.
✈️ Retreats: A few times a year, we try to arrange an in-person get-together.
⛺️ Vacation: At least 30 days/year.
How to apply for the position
Please fill out this google form in English tailored to this position that speaks to us.
Please do take your time with the application. There’s no prize for being the first to submit.
We’re accepting applications until Sunday, January 17, 2021.
We can’t wait to hear from you! 😊